REFUND
& RETURN
AEON AMINOS
At AEON AMINOS, the integrity, safety, and purity of our products are our top priorities. As all of our compounds are intended strictly for research use only and are highly sensitive in nature, we maintain a strict no refund and no return policy.
All Sales Are Final
We do not offer refunds or accept returns for any reason, including ordering errors, change of mind, or misuse. This policy helps us maintain quality control and ensures that all customers receive products that meet our rigorous standards.
Damaged or Defective Orders
If your order arrives damaged, defective, or you receive the wrong item, you must notify us within 48 hours of delivery via our live chat. Please include a detailed description and clear photos of the issue. Our support team will review your case and determine eligibility for a replacement.
Rare Exceptions
Refunds will only be considered in rare cases where:
- The order was never delivered due to an error on our part
- A replacement is not possible and the issue was reported within the required timeframe
We do not refund or replace items that have been opened, used, or returned without prior authorization.
Non-Delivery, Damage, or Fulfillment Errors
All shipping-related issues other than theft after delivery must be reported within seven (7) calendar days of the carrier's delivery or attempted delivery date. This timeframe is firm. Requests submitted outside of this window will be declined without exception.
For claims involving damage, missing items, or fulfillment errors, the following documentation is required in full:
- A complete unboxing video recorded from the moment the package is first opened
- Clear photos of the external packaging
- Clear photos of the contents of the package
- Clear photos of the packing slip included inside the package
- The tracking number
- A brief written description of the issue
Failure to provide all required documentation will result in the claim being denied.
If a claim is reviewed and verified as an AEON AMINOS LLC fulfillment or shipping error, the affected items will be reshipped at no additional cost. No cash refunds will be issued.
Need Help?
For any concerns or assistance regarding your order, please contact our support team:
Open Live ChatFDA Disclaimer
All products sold on this website are intended for research and identification purposes only. These products are not intended for human dosing, injection, or ingestion.
The statements made within this website have not been evaluated by the US Food and Drug Administration. The statements and the products of this company are not intended to diagnose, treat, cure or prevent any disease. All products are for laboratory developmental research USE ONLY. Products are not for human consumption.
AEON Aminos is a chemical supplier. AEON Aminos is not a compounding pharmacy or chemical compounding facility as defined under 503A of the Federal Food, Drug, and Cosmetic act. AEON Aminos is not an outsourcing facility as defined under 503B of the Federal Food, Drug, and Cosmetic act.
THE PRODUCTS WE OFFER ARE NOT INTENDED FOR HUMAN USE. THEY ARE INTENDED FOR IN-VITRO AND PRE-CLINICAL RESEARCH PURPOSES ONLY. THE CUSTOMER ACKNOWLEDGES THAT THERE ARE RISKS IN THE HANDLING, USE, AND DISTRIBUTION OF THESE PRODUCTS, AND CERTIFIES THAT IT HAS THE PROPER EQUIPMENT, FACILITIES, AND PERSONNEL FOR MANAGING THOSE RISKS. AND THE CUSTOMER KNOWINGLY ACCEPTS THESE RISKS. AEON AMINOS OPERATES IN ACCORDANCE WITH THE LAWS AND REGULATIONS OF THE STATE OF NEW YORK.